Privacy & Terms

Terms & Conditions

THE CONTRACT BETWEEN US

When you place an order to purchase items using our Website or over the telephone this is an offer by you to us to purchase such items. By ordering you are providing details which are true, accurate, current and complete and that the credit or debit card details are correct and your own.

We will confirm receipt of your order by sending you an email summarising the details of your order; this is the point at which we accept your order and the contract is formed.

AGE RESTRICTIONS

We only sell items to adults (i.e. those aged 18 or over). If you are under 18, you may use this Website only with the involvement of a parent or guardian.

By law we cannot sell products containing alcohol to persons under the age of 18. Proof of ID may be requested. By placing an order with us it is confirmation that you are of legal age. It is illegal to buy restricted products if you are under age or for someone else who is under age.

Some of the items available for purchase from this Website contain intoxicating liquor. When you place an order for an alcoholic product using this Website, you confirm that you are aged 18 or over.

ORDERING & PAYMENT

You can place an order on our website, over the telephone or by email. We accept payment from most credit and debit cards both on our website and also by telephone orders. We will take card details over the phone for any orders that have been submitted by email.

You can pay using a credit or debit card, Paypal or pay directly to our bank, contact us on 01768 862281 for our bank details.

We take your security very seriously and the our entire site is secured using SSL technology to allow for encryption of your credit card details and any other information you may be asked to enter.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

You may order and pay for goods up to 2 months in advance of delivery during which time the price will be held.

We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and / or breach of these terms and conditions.

DELIVERY

UK Delivery Options and Surcharges

All orders are despatched by overnight carrier to most mainland UK postal areas, for those areas that cannot be reached in 24 hours we regret that certain products (containing fresh food) cannot be supplied. Some areas (e.g Highlands of Scotland) will attract an additional charge and this will be advised before checkout.

Items containing fresh food must be signed for upon delivery. Please ensure that your recipient will be available to receive the goods on the chosen delivery date.

All fresh food needs to be opened and refrigerated within 48 hours of despatch to ensure that the contents remain safe to consume.

We regret that for food safety reasons fresh food cannot be despatched for Monday delivery.

We do not send fresh food items to Highlands, Islands or Overseas addresses as we cannot guarantee to our satisfaction that they will remain cold during the longer travel times.

We are unable to offer product or delivery refunds for failed fresh food deliveries that are due to the recipient not being at home or due to us having been provided with an incorrect delivery address.

Normal delivery days are Tuesday to Friday inclusive. We can try to arrange for deliveries outside of these days, please call us to discuss what options may be available Tel: 01768 862281.

PO Boxes

We regret that we are unable to deliver to PO boxes.

Weekends and Bank Holidays

We are unable to deliver on a Sunday or on Bank Holidays. We do offer a Saturday delivery service subject to a Saturday surcharge.

Tracking and Signature

All our goods require a signature upon delivery. However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.

If the recipient is not there to receive a parcel and there is no suitable place to leave the parcel the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn't receive a response to the card, they will return the gift to us after 4-5 working days.

Alternatively, our carriers will deliver to an immediate neighbour if no-one is at home (and secure their signature) and then leave a card with the recipient.

The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned.

The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s).

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

In the event of a delivery dispute we may require a report to be made by you to your local police.

Redirection of Goods

Make sure you give the correct address and postcode for the recipient. Additional charges will be made for redirection or for re-delivery due to address or postcode error.

Product Availability

All orders are subject to availability. If an item is not available we will substitute it for a similar item of equal or greater value.

CANCELLATION & RETURNS POLICY

You are allowed a 7-day “Cooling-Off-Period” from the date of delivery. This means that we will refund the total cost of the product and the delivery charges (including any out of area, named day or Saturday surcharges) to you, in full, if you choose to cancel your order for any reason provided you comply with the below:

You notify us of your cancellation in writing to; J&J Graham Limited, 6-7 Market Square, Penrith, Cumbria CA11 7BS or email; office@jjgraham.co.uk within 7 working days of delivery.

The goods remain unused and component parts are unopened.

You or the recipient retain and take reasonable care of the goods until collected by our carrier.

You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 14 days of notifying us of the cancellation.

Refunds will be issued upon receipt of the item.

Policy Exceptions

In accordance with distance selling regulations, we regret that you may not cancel or return:

Fresh food items.

Hampers containing fresh food. (e.g. Cheese, fish, meat etc)

DAMAGED OR DEFECTIVE PARCELS

If you or your recipient has received a damaged or defective goods or if we have made a mistake with your order the following terms apply:

You notify us within 48 hours of receipt via phone on; 01768 862281 or via email to; office@jjgraham.co.uk

If required we will refund the cost of the items in full or we will replace the items. If the same items are not available we will replace with items equal or higher value.

You will not be charged for the collection of your item nor for the delivery of a replacement item.

Please note we will arrange collection through our own carrier at no cost to you, do not arrange your own courier as we will not reimburse your costs.

If you arrange for us to collect an item from you or your recipient which, after being assessed by us is not deemed to be damaged or defective, please note that we will deduct the cost of collection from your refund.

The above cost of collecting an item will be equal to its original, published delivery charge, including any applicable ‘out of area’ surcharges. This will exclude any special offers or discounts which have been applied to the delivery charge at the time of purchase.

DELIVERY DELAYS

We are not responsible for late delivery of any items, hampers or gifts due to;

Adverse weather conditions

Incomplete or incorrect delivery addresses

Any other causes beyond our reasonable control

ALLERGENS

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. Please contact us directly if you require further information.

HAMPER LISTINGS & SUBSTITUTIONS

We aim to keep our website as up to date as possible but we reserve the right to make changes to descriptions, contents, prices, delivery methods, add or delete products at any time.

All products are fully itemised and fairly described however, in the event of supply difficulties, we reserve the right to substitute any items with replacements of equal or higher quality and value that may or may not be listed in the contents section of the product descriptions. For special dietary hampers, suitable substitutions will be made.

All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

VAT & DUTY

All prices include VAT at variable rates and duty charged at the rates prevailing. We reserve the right to amend prices according to legislative change. Not every item in a hamper is subject to VAT and therefore hampers may not incur standard VAT at the prevailing rate.

PROMOTIONAL OFFERS

We run a range of promotions throughout the year for which you may have received a voucher code for. Only one voucher code can be redeemed against a single order. We regret that we are unable to retrospectively apply voucher codes to previous orders.

COPYRIGHT

All photographs, copy, images, graphics contained within this website are the wholly owned property of J&J Graham Limited. Any parties found to be using or copying any element of this website without permission including our products or product descriptions will be deemed to be infringing our copyright.

COMPLAINTS

Product Complaints

We take product complaints very seriously. In the first instance please submit your product complaint in writing to us at office@jjgraham.co.uk or call us on 01768 862281. We will respond to you within one working day at the latest. We are not liable for third party product issues that are deemed to be beyond our control.

Delivery Complaints

Customer service issues will be acknowledged within one working day of receipt. We will keep in close touch with you, advising of our progress in trying to resolve any issues as quickly as possible.

GOVERNING LAW & JURISDICTION

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Privacy Policy

In this Privacy Policy references to ‘we’ and ‘us’ are to J&J Graham Limited, Registered Office: 6-7 Market Square, Penrith, Cumbria CA11 7BS, Tel: 01768 862281,Email: office@jjgraham.co.uk, Company Registration Number: 08049289, VAT Registration No: 139 8380 77, Data Protection Registration No: Z357823X

What information we collect and how

The information we collect via this website may include:

Any personal details you type in and submit, such as name, address, email address, etc. We only collect information that we require for completion of orders and account set up. We never store payment details on the website or our computers.

We will never share or pass your information to any third party.

Data which allows us to recognise you, your preferences (including items added to your basket) and how you use this website. This saves you from re-entering information when you return to the site. This data is collected by cookies from your navigation around the site. A complete guide to our cookies policy and how to control cookies on your computer can be found below.

Your IP address (this is your computer’s individual identification number) which is automatically logged by our web server. This is used to note your interest in our website and your location (e.g. county/city) for our site analytics.

Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).

What we do with your information

Any personal information we collect from you will be used in accordance with the General Data Protection Regulation (GDPR) and other applicable laws. The details we collect will be used:

To process your order and arrange delivery by our courier or Royal Mail

To comply with legal requirements.

Your rights

You can ask us to update or remove your personal information by emailing your request to; office@jjgraham.co.uk

You also have the right to request a copy of any personal information we hold about you. To do this, simply write to us at the registered office address together with proof of ID such as a copy of your driving licence or a recent utility bill.

Cookie Policy

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

When you visit our Website we send you a cookie. Cookies may be used in the following ways:

To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).

To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.

Disabling / Enabling Cookies

You can accept or decline "cookies" by modifying the setting in your browser. Please note that if you disable "cookies" you may not be able to use all the features of our Website.

About this Cookie Policy

This Cookie Policy applies to our website.

This Cookie Policy forms part of and is incorporated into our Terms and Conditions.

By accessing the Website, you agree that this Cookie Policy will apply whenever you access the Website on any device.

Any changes to this policy will be posted here. We reserve the right to vary this Cookie Policy from time to time and such changes shall become effective as soon as they are posted. Your continued use of the Website constitutes your agreement to all such changes.

Our use of cookies

We may collect information automatically when you visit the Website, using cookies.

The cookies allow us to identify your computer and find out details about your last visit.

You can choose not to allow cookies. If you do, we can't guarantee that your experience with the Website will be as good as if you do allow cookies.

The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Website and your location.

Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.

These links explain how you can control cookies via your browser - remember that if you turn off cookies in your browser then these settings apply to all websites not just this one:

Internet Explorer http://support.microsoft.com/kb/278835 (this page links to further information for different versions of IE - the mobile version is at http:/ /www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx).
Chrome: http://support.google.com/chrome/bin/answer.py?hl=en-GB&answer=95647
Safari: http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html (or http://support.apple.com/kb/HT1677 for mobile versions)
Firefox: http://support.mozilla.org/en-US/kb/ Enabling%20and%20disabling%20cookies
Blackberries: http://docs.blackberry.com/en/smartphone_users/deliverables/ 32004/Turn_off_cookies_in_the_browser_60_1072866_11.jsp
Android: http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022
Opera: http://www.opera.com/browser/tutorials/security/privacy/